Terms

Last updated on

Terms of Service

Last updated: August 28, 2026

These are the terms for renting bikes, booking tours, and buying gear or bikes from BikeTirana. We wrote them in plain language on purpose. The short version: we want you on a bike, we refund generously, and we don’t hide anything in fine print.

1. Who we are

  • Business: BikeTirana, operated by Bike Tirana (NIPT M51824013K)
  • Address: Rruga Qemal Stafa (8RJG+73W), New Bazaar (Pazari i Ri), Tirana, Albania
  • Phone / WhatsApp: +355 69 490 5551
  • Email: biketirana@gmail.com
  • Open: daily, 09:00 to 17:30

We operate under Albanian law, including Law No. 9902/2008 “On Consumer Protection”, Law No. 10128/2009 “On Electronic Commerce”, and Law No. 93/2015 “On Tourism”.

Tours and rentals are for adults, 18 and over, unless a parent or legal guardian is with you.

2. What these terms cover

These terms apply when you book directly with us: through our Bokun checkout, on WhatsApp, by email, or in the shop.

If you book through GetYourGuide, Viator, or Tripadvisor, your contract runs through their platform. Their booking, payment, and cancellation terms apply at checkout, and refunds are processed by them. We will always help you with a platform booking, but the platform’s process governs it.

3. Prices and payment

  • All prices are in euro and include applicable taxes.
  • Published BikeTirana tour prices start at €14.50* per person. Published rental prices start at €5*. Current prices and the applicable bike or duration are shown on the relevant page and at checkout.
  • Payment: card via our Bokun checkout, or cash at the shop. Card payment in person may also be available, ask when you book.
  • No hidden fees. Booking direct adds no service fee.
  • AIAGENT promotion: code AIAGENT currently gives 5% off products booked through Bókun. The promotion may change or end without notice; the price and eligibility shown at checkout apply.
  • Price note (*): Prices shown are current when published and may change. Promotions may be limited to certain dates or bookings. The price confirmed at checkout or in your written booking confirmation applies; in-shop or in-person prices and terms may differ. Delivery and optional charges are shown before you commit. This note also appears in the site footer.

4. Cancellations and refunds

Albanian consumer law (Article 37/8 of Law No. 9902/2008, mirroring EU rules) does not give a withdrawal right for leisure services booked for a specific date. We go further than the law requires:

  • Tours: cancel up to 24 hours before departure and get a full refund, no questions asked. Cancel later, or miss the start, and we will first try to move you to another departure for free before we talk about money.
  • Rentals: cancel up to 24 hours before pickup for a full refund. Closer than that, message us: we can usually move your rental to another day. And if the bike isn’t right for you once you’re riding, come back and we swap it for a different one, free.
  • Weather: if we cancel a tour for weather or safety, you choose a full refund or a new departure.
  • If we cancel for any reason: full refund, always.
  • Refunds go back the way you paid, within 14 days at the latest, usually much faster. Platform bookings are refunded through the platform.

5. Tours

  • Arrive 10 minutes before departure for bike fitting.
  • Follow the guide’s instructions and Albanian traffic rules during the ride.
  • Tell us in advance about anything that could affect your ride: health conditions, riding ability, or a nervous rider in your group. We adapt, that’s the job.
  • Tours are 18+, unless a parent or legal guardian rides with you.
  • We may adjust routes for traffic, weather, or events. You get the advertised duration and highlights, or the closest safe version of them.

6. Rentals

  • You get a fitted, freshly checked bike with a separate chain lock and helmet. Mudguards are included where fitted. Lights, bells and safety vests are not guaranteed across the fleet; ask before booking if you need a particular item.
  • Renters are 18+, unless a parent or legal guardian is with you.
  • Bring photo ID. We photograph it for your rental record. E-bike rentals also take a deposit, by card or cash, returned with the bike.
  • Keep the bike locked when parked. Use the lock we give you.
  • Normal wear is our problem, not yours. Flat tire? Call us: +355 69 490 5551.
  • Damage from misuse or negligence: repairs charged at cost.
  • A lost or stolen bike is charged at replacement value: €400 for a city bike, €1,200 for an e-bike. Keep it locked and this number never comes up.
  • Return by 17:30 on your last rental day. A late return rolls into the next day’s rate unless we agreed otherwise.
  • Don’t lend the bike to someone else. The rental is yours.

7. Used bicycles for sale

  • The individual listing identifies the bike, visible condition and current price. Inspect the bike in person and ask any questions before paying.
  • Current e-bike listings include a bell, chain lock, charger and at least one key. Ask us to confirm whether a second key is available for the unit you are buying.
  • Delivery in Tirana may be arranged; it is not included unless the listing or written agreement says so.
  • For the first month after an e-bike sale, BikeTirana may contribute up to €20* toward eligible repair work that we approve before it is authorised. BikeTirana does not perform repairs; approved work is carried out by an independent repair shop.
  • The 30-day money-back offer that may be advertised for manual bikes does not apply to e-bikes.
  • Any different warranty, return or delivery term must be stated on the listing or agreed in writing before payment.

8. Safety and liability

Cycling in a city has inherent risks: traffic, road surfaces, weather, other people’s mistakes. By riding, you accept these ordinary risks and agree to ride carefully, follow traffic rules, and use the equipment as intended.

We carry third-party liability insurance covering damage to other parties.

Nothing in these terms limits our liability for death or personal injury caused by our own acts or omissions, or any other liability that cannot be limited under Albanian law (Article 27(4) of Law No. 9902/2008). Beyond that, our liability is limited to the amount you paid us, to the maximum extent permitted by law.

We recommend travel insurance that covers cycling. It’s cheap, and it makes every holiday problem smaller.

These terms never reduce your mandatory rights under Albanian consumer law. If you booked from the EU or UK, any stronger protections you have at home stay yours too.

Complaints: talk to us first, in the shop, on WhatsApp, or at biketirana@gmail.com. We fix things fast. Still unhappy? You can contact the Consumer Protection Commission in Albania.

10. Website

The site is informational. We keep prices, hours, and route descriptions accurate. The price confirmed at checkout or in your written booking confirmation applies to your booking. Site content is covered by our Copyright Notice and Disclaimer.

11. Governing law

Albanian law governs these terms, and disputes go to the courts of Tirana. One important exception: if you are a consumer in the EU, the UK, or anywhere with mandatory consumer protections, this choice of law does not take those protections away from you, and where your home rules let you bring a claim in your own courts, that right stays yours. In practice, we intend to solve any problem on WhatsApp long before anyone reads this section.

12. Changes

We may update these terms. The date at the top tells you when. Changes never apply retroactively to a booking you already made.

Questions? WhatsApp us or write to biketirana@gmail.com.